"Our Goal is to Minimize Chairtime and Maximize Patient Referrals"
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| Custom Ceramic Dental Laboratory Staff |
Selecting a dental lab is an important decision. The wrong lab will make errors
that require adjustments and re-makes. The right lab will make you look good
and create satisfied patients who will recommend you to their friends
and neighbors. The right lab will complete your cases correctly, on time and
within your budget. The wrong lab will increase your stress level as
well as your chairside adjustments. That's why you want to know as much as
possible before you select - or change - your dental lab.Custom Ceramics Dental
Laboratory is the right lab. We have specialized in crown and bridge,
ceramics and implants since 1988. We use a five-step protocol for success
that will minimize chairtime and maximize patient referrals.
1 - Consistent Superior Quality
Our lab work wins raves from our doctors. More important, we
win compliments for the consistency of our quality. With cutting-edge
technology, the finest ADA-approved materials and products and superior
artistry, you get - time after time - exceptional restorations with correct fit
and shading. Perfection is our passion. That is why we triple check
every case before it goes out the door to ensure contour, contacts and margins
are right on the money. That's why re-makes are almost nonexistent. You
will see the difference. So will your patients. Good fit means fewer chairside
adjustments for you, more comfort for your patients, more referrals for your
practice and, we hope, more business for us.
2 - Time-Saving Value
Our doctors tell us our exceptional quality is an excellent
value. Because we put uncompromising attention-to-detail into every case,
you get superior aesthetics, function and fit. That means less time seating
cases. And, since time is money, that translates to maximum efficiency with
minimum chairtime - which makes you the envy of your colleagues. Most
important, you get a satisfied patient at a lab fee with which you can live.
3 - Prompt and Reliable Turnaround
Our production schedule is so dependable, you can set your watch
by it. Almost all work is finished within 7 working days of receipt and
ready for shipping or delivery. As soon as your case arrives, it is immediately
scheduled for production, all required models are poured, and your delivery [or
shipping] date is established. If we have any questions about your
prescription, we call you. Not only do we get it right the first time, you get
it on time - every time.
4 - Extraordinary Customer Service
If there is anything better than the quality of our work, it's
our customer service. We prefer to work with highly demanding doctors who, in
turn, prefer to work with a lab that meets their needs with personal attention
and not with an assembly line. We know your time is valuable, and you'd rather
not waste it with unnecessary phone calls, adjustments and remakes. So, we
start off by following your instructions to the letter, contacting you whenever
we need clarification. We finish off with delivery when you expect it. In
between, you get friendly responses to your questions and innovative solutions
to your problem cases. We bend over backwards to meet your needs,
including your occasional "rush" cases. That's why, when a doctor tells us,
"I'm happy with our current lab," we can reply with confidence, "Then you'll be
even happier with us." So will your patients.
5 - Guaranteeing Your Satisfaction
Every restoration is unconditionally guaranteed to
function in the mouth to your full satisfaction for the life of your patient.
If unsatisfactory for any reason, return it immediately. Together, we'll
determine the cause of the problem and correct it. As long as you remain a
Custom Ceramics' active account, re-makes are completely free of charge. The
bottom line is we will absolutely, positively satisfy you and your patient.
Period. Like you, we know the best form of advertising is a satisfied customer.
800.535.4843
256.773.7884
info@custom-ceramics.com
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